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Frequently Asked Questions

Our Menu
What are the current Limited Time offerings on the Arby’s menu?

You can view our current seasonal menu items in the Arby’s menu under Limited Time.

How many different types of meats does Arby’s offer?

Arby’s primary menu consists of: Roast Beef, Brisket, Corned Beef, Traditional Gyro meat, Chicken, Turkey, and Bacon.

How can I get the nutritional, allergen and ingredients for Arby’s menu items?

Nutritional, allergen and ingredients are listed under “About the Sandwich” on each menu item on Please visit to access full nutrition and allergen details.

Does Arby’s have a gluten free menu?

Yes, you view all gluten free items on the Arby’s gluten free menu.

Restaurant Information
How do I find the Arby’s closest to me? How can I contact them?

You can find your nearest Arby’s by entering your zip code at Here, you will find your local Arby’s hours of operation, address, and telephone number.

What do I do if my local Arby’s was not open according to the posted hours of operation?

Send us a message to provide more details about the restaurant you tried visiting to help us better serve you.

How do I submit a request to have an Arby’s restaurant built in my city?

Submit a request to have an Arby’s built in your city by filling out this real estate form on

Online Ordering
What if I need to change or cancel my online order after I already placed it?

Online orders placed for immediate or future pick up cannot be changed or canceled. If there is an error with your order, please send us a message to provide more details.

I can’t select the Arby’s closest to me to place an online order. Why not?

Online ordering is available at most Arby’s locations, but some stores do not accept online ordering at this time. Check back often or sign up for Arby’s Rewards to be the first to know when online ordering is available at an Arby’s near you.

How do I save a payment?

On, navigate to your Profile and scroll down to Payment Methods. Click “Add New Credit Card,” type in your card details, and click Save. On Arby’s App, navigate to your Account and then Payment Methods. Click “Add New Credit Card,” type in your card details, and click Save.

How do I add Google Pay or Apple Pay?

For iOS devices, Apple Pay will be automatically available as a payment option at checkout when you have a credit card added to your Apple Wallet. For Android devices, Google Pay will be automatically available as a payment option at checkout when you have a credit card added to the Google Pay app on your device.

Can I use a gift card to order online?

Gift cards cannot be used as a payment method on online orders at this time.

How do I use my print or email coupon for an online order?

At this time, print coupons can only be used in restaurant at participating locations. Emailed offers are redeemable online by signing in or creating an Arby’s Rewards account, then navigating to the Deals page.

I tried to submit an online order but received an error message. Did the restaurant receive it? Was I charged twice?

We’re sorry you had trouble placing your online order. If you received an error message, the restaurant did not receive your order and your credit card was not charged. Please retry on or head to an Arby’s near you to place your order the old-fashioned way.

How do I request a refund for an online order?

Please send us a message to provide more detail.

Who should I contact if I have an issue or question about my online order?

If your order was incorrect, an item was missing or another issue with your online order, please send us a message so we can Make it Right.

Who should I contact if I experience technical difficulty with

Please send us a message to provide more detail.

I selected a different location and the prices changed. Why is that?

Prices will vary across all Arby’s restaurants, so selecting a different location may change the price of your order.

Can I order catering through

Catering is not available for online ordering on at this time. Please call the restaurant directly if you’d like to place a large order for today or future orders.

The item I want to order is not available on Why not?

If you’re looking for a particular item that is not available for online ordering, it might be out of stock or not available at your selected location.

Can I order Arby’s for delivery?

Check your nearest location here for delivery availability through third party delivery providers.

Who do I contact with an issue or refund request for my third-party delivery order or driver interaction?

Please reference the third-party delivery app or website to address any order or driver related concerns. You can also refer to your order confirmation email for easy access to Delivery guest support teams.

Who do I contact with an issue or refund request for my delivery order placed on or Arby’s App?

Delivery orders placed on or Arby’s App are managed and fulfilled by DoorDash. For assistance with your order, please reach out to DoorDash customer service through the Help section on their website or App, or reference your order confirmation email for easy access to the DoorDash customer service team.

How do I receive exclusive deals via e-mail?

Sign up for Arby’s Rewards program by clicking here.

How do I update my e-mail preferences?

On any latest e-mail from Arby’s, simply click "update your profile" at the bottom of your email.

How do I unsubscribe from e-mails?

You can unsubscribe from Arby’s emails by clicking "unsubscribe” at the bottom of the email.

How do I redeem my emailed coupon?

Please sign in or create your Arby’s Rewards account to access your deals. To redeem in restaurant, click “Redeem In Store” and ask the cashier to scan the QR code at checkout. To redeem with your online order, click “Redeem Online” and add the qualifying items to bag before proceeding to checkout.

Do I have to print the e-mail to redeem the offer?

No. Simply sign into your account to access your Arby’s Rewards. To redeem in restaurant, click “Redeem In Store” and ask the cashier to scan the QR code at time of checkout.

Why am I not receiving Arby’s e-mails?

Please check your spam or junk folder and add [email protected] to your safe sender list.

Mailed Coupons
Why don’t I get coupons in the mail when I live right down the street from a restaurant?

Every Arby’s Restaurant operator chooses if they’ll distribute coupons and where they mail to. If you are not receiving coupons in the mail, but would like to, please contact your local restaurant manager to inquire about their specific program.

Can I be added to the mailing list for Arby’s coupons?

Arby’s uses a third-party mailing company to distribute our flyers along with other advertisers. Unless you live in the geography where coupons are being mailed, we cannot add you to the distribution.

Why didn’t I get coupons in the mail this month?

Not every operator distributes coupons every month. Check with your local restaurant to inquire when they plan to distribute coupons in your zip code.

What if I no longer wish to receive these mailed coupons?

The mailer is not sent out by Arby’s but by a third-party distributor. Please contact the mail package vendor (noted on the outside pages) to be removed from their distribution.

No coupons are mailed to me, but I’d still like to receive coupons. How can I get some?

Sign up for Arby’s Rewards program by clicking here. You’ll receive weekly exclusive offers straight to your inbox.

About Your Arby's Gift Card
Where can I use my Arby’s gift card?

Arby’s gift cards can be used at any participating Arby’s restaurant in the United States. Arby’s gift cards cannot be used to purchase gift cards and cannot be redeemed for online orders.

What if I have an issue with my gift card?

If your card is lost, stolen or damaged, or if you have a problem using your card, provide details of your issue here.

Will my gift card ever expire or lose value?

Don't worry! Arby's gift cards never expire or lose value.

How can I check my Gift Card balance?
Where can I order Arby’s Gift Cards?

Arby’s gift cards are sold at participating U.S. Arby’s restaurants as well as thousands of retail locations nationwide or click here to purchase from our website

If you’re in Canada, visit one of our participating Canada Arby’s restaurants to purchase gift cards.

Arby’s Employees
Where can I get a copy of my paystub/W-2?

Reach out to your manager or franchise owner to find out who to reach out to. Corporate employees can email [email protected]

Still Need Help?

For more assistance and quick help with common questions, please visit the Arby’s Help Center. You’ll find additional resources that provide more information and can help answer any questions you have.