Frequently Asked Questions
You can view our current seasonal menu items in the Arby’s menu under Limited Time.
Arby’s primary menu consists of: Roast Beef, Brisket, Corned Beef, Traditional Gyro meat, Chicken, Turkey, and Bacon.
Nutritional, allergen and ingredients are listed under “About the Sandwich” on each menu item on Arbys.com. Please visit arbys.com/nutrition to access full nutrition and allergen details.
Yes, you view all gluten free items on the Arby’s gluten free menu.
You can find your nearest Arby’s by entering your zip code at locations.arbys.com. Here, you will find your local Arby’s hours of operation, address, and telephone number.
Send us a message to provide more details about the restaurant you tried visiting to help us better serve you.
Submit a request to have an Arby’s built in your city by filling out this real estate form on ArbysFranchising.com.
Online orders placed for immediate or future pick up cannot be changed or canceled. If there is an error with your order, please send us a message to provide more details.
Online ordering is available at most Arby’s locations, but some stores do not accept online ordering at this time. Check back often or sign up for Arby’s Rewards to be the first to know when online ordering is available at an Arby’s near you.
On Arbys.com, navigate to your Profile and scroll down to Payment Methods. Click “Add New Credit Card,” type in your card details, and click Save. On Arby’s App, navigate to your Account and then Payment Methods. Click “Add New Credit Card,” type in your card details, and click Save.
For iOS devices, Apple Pay will be automatically available as a payment option at checkout when you have a credit card added to your Apple Wallet. For Android devices, Google Pay will be automatically available as a payment option at checkout when you have a credit card added to the Google Pay app on your device.
Gift cards cannot be used as a payment method on online orders at this time.
At this time, print coupons can only be used in restaurant at participating locations. Emailed offers are redeemable online by signing in or creating an Arby’s Rewards account, then navigating to the Deals page.
We’re sorry you had trouble placing your online order. If you received an error message, the restaurant did not receive your order and your credit card was not charged. Please retry on Arbys.com or head to an Arby’s near you to place your order the old-fashioned way.
Please send us a message to provide more detail.
If your order was incorrect, an item was missing or another issue with your online order, please send us a message so we can Make it Right.
Please send us a message to provide more detail.
Prices will vary across all Arby’s restaurants, so selecting a different location may change the price of your order.
Catering is not available for online ordering on Arbys.com at this time. Please call the restaurant directly if you’d like to place a large order for today or future orders.
If you’re looking for a particular item that is not available for online ordering, it might be out of stock or not available at your selected location.
Check your nearest location here for delivery availability through third party delivery providers.
Please reference the third-party delivery app or website to address any order or driver related concerns. You can also refer to your order confirmation email for easy access to Delivery guest support teams.
Delivery orders placed on Arbys.com or Arby’s App are managed and fulfilled by DoorDash. For assistance with your order, please reach out to DoorDash customer service through the Help section on their website or App, or reference your order confirmation email for easy access to the DoorDash customer service team.
Sign up for Arby’s Rewards program by clicking here.
On any latest e-mail from Arby’s, simply click "update your profile" at the bottom of your email.
You can unsubscribe from Arby’s emails by clicking "unsubscribe” at the bottom of the email.
Please sign in or create your Arby’s Rewards account to access your deals. To redeem in restaurant, click “Redeem In Store” and ask the cashier to scan the QR code at checkout. To redeem with your online order, click “Redeem Online” and add the qualifying items to bag before proceeding to checkout.
No. Simply sign into your account to access your Arby’s Rewards. To redeem in restaurant, click “Redeem In Store” and ask the cashier to scan the QR code at time of checkout.
Please check your spam or junk folder and add [email protected] to your safe sender list.
Every Arby’s Restaurant operator chooses if they’ll distribute coupons and where they mail to. If you are not receiving coupons in the mail, but would like to, please contact your local restaurant manager to inquire about their specific program.
Arby’s uses a third-party mailing company to distribute our flyers along with other advertisers. Unless you live in the geography where coupons are being mailed, we cannot add you to the distribution.
Not every operator distributes coupons every month. Check with your local restaurant to inquire when they plan to distribute coupons in your zip code.
The mailer is not sent out by Arby’s but by a third-party distributor. Please contact the mail package vendor (noted on the outside pages) to be removed from their distribution.
Sign up for Arby’s Rewards program by clicking here. You’ll receive weekly exclusive offers straight to your inbox.
Arby’s gift cards can be used at any participating Arby’s restaurant in the United States. Arby’s gift cards cannot be used to purchase gift cards and cannot be redeemed for online orders.
If your card is lost, stolen or damaged, or if you have a problem using your card, provide details of your issue here.
Don't worry! Arby's gift cards never expire or lose value.
Arby’s gift cards are sold at participating U.S. Arby’s restaurants as well as thousands of retail locations nationwide or click here to purchase from our website https://arbys.com/gift-cards
If you’re in Canada, visit one of our participating Canada Arby’s restaurants to purchase gift cards.
Reach out to your manager or franchise owner to find out who to reach out to. Corporate employees can email [email protected]
Arby’s Alerts are SMS messages that provide special offers and additional sales information.
Although all Arby’s messages are complimentary, message and data rates may apply. Depending on your text plan, you may be charged by your carrier. Customers are not required to opt in (directly or indirectly) as a condition of purchasing any property, goods, or services.
You can start receiving Arby’s Drive-In Alerts again by texting in START to the telephone number or short code you received the messages from or by following any of the steps outlined in the above section: How do I Sign Up For Arby’s Alerts?
To stop Arby’s texts, simply text STOP to the telephone number or short code you received the messages from. You will receive one final text message confirming your decision to unsubscribe.
Still Need Help?
For more assistance and quick help with common questions, please visit the Arby’s Help Center. You’ll find additional resources that provide more information and can help answer any questions you have.