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We Make It Right

Comments, questions or need information? Whatever your reason for contacting us, we are committed to ensuring you receive the best customer service. Contact us today so we can Make it Right.

Working Days:Monday - Friday
Service Hours:07:00AM - 11:00PM
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Frequently Asked Questions

Our Menu
What are the current Limited Time offerings on the Arby’s menu?

You can view our current seasonal menu items in the Arby’s menu under Limited Time.

How many different types of meats does Arby’s offer?

Arby’s primary menu consists of: Roast Beef, Brisket, Corned Beef, Traditional Gyro meat, Chicken, Turkey, Ham, Bacon, Genoa Salami, and Pepperoni.

Can I get a wrap instead of a sandwich at Arby’s?

Yes, we have a variety of wraps in our Market Fresh® menu, including Roast Turkey and Chicken options.

How can I get the nutritional, allergen and ingredients for Arby’s menu items?

Nutritional, allergen and ingredients are listed under “About the Sandwich” on each menu item on Arbys.com.

Does Arby’s have a gluten free menu?

Yes, you view all gluten free items on the Arby’s gluten free menu.

Restaurant Information
How do I find the Arby’s closest to me? How can I contact them?

You can find the Arby’s nearest you by entering your zip code at locations.arbys.com. Here, you will find your local Arby’s hours of operation, address, and telephone number.

What do I do if my local Arby’s was not open according to the posted hours of operation?

Sending us a message or contact us at 1-800-599-2729 to provide more details about the restaurant you tried visiting to help us better serve you.

How do I submit a request to have an Arby’s restaurant built in my city?

Submit a request to have an Arby’s built in your city by filling out this real estate form on ArbysFranchising.com

How do I complete the restaurant survey on the bottom of my receipt?

If you have a survey at the bottom of your receipt, click here to complete it or see sweepstakes rules and eligibility.

Online Ordering
What if I need to change or cancel my online order after I already placed it?

Online orders placed for immediate or future pick up cannot be changed or canceled. If there is an error with your order, please contact the restaurant directly.

I can’t select the Arby’s closest to me to place an online order. Why not?

At this time, online ordering is only available at select locations, but we’re heads down turning this on at across the Arby’s nation. Check back often or sign up for Arby’s Email to be the first to know when online ordering is available at an Arby’s near you. 

Can I place an online order using the Arby’s app?

At this time, online orders can only be placed on the Arbys.com website. Sign up for Arby’s Email to be the first to know when online ordering is available on the Arby’s app. 

How do I use my print or email coupon for an Arbys.com online order?

At this time, print and email coupons can only be used in restaurant at participating locations.

I tried to submit an online order but received an error message. Did the restaurant receive it? Was I charged twice?

We’re sorry you had trouble placing your online order. If you received an error message, the restaurant did not receive your order and your credit card was not charged. Please retry on Arbys.com or head to an Arby’s near you to place your order the old-fashioned way.   

How do I request a refund for an online order?

Please call Guest Support at 800-599-2729 or submit our Feedback Form to be connected to a customer support specialist. 

Who should I contact if I have an issue or question about my online order?

If your order was incorrect, an item was missing or another issue with your online order, please contact the restaurant directly so we can Make it Right for you.

Who should I contact if I experience technical difficulty with Arbys.com?

Please call Guest Support at 800-599-2729 or submit our Feedback Form to be connected to a customer support specialist. 

I selected a different location and the prices changed. Why is that?

Prices will vary across all Arby’s restaurants, so selecting a different location may change the price of your order.

Can I order catering through Arbys.com?

At this time, catering is not available for online ordering on Arbys.com. Please call the restaurant directly if you’d like to place a large order for today or future orders.

The item I want to order is not available on Arbys.com. Why not?

If you’re looking for a particular item that is not available for online ordering, it might be out of stock or not available at your selected location.

Delivery
Can I order Arby’s for delivery?

Check your nearest location here for delivery availability through third party delivery providers.  

Who do I contact with an issue with my delivery order or driver interaction?

Reference the third-party delivery app or website to address any order or driver related concerns.

Email & Text Coupons
How do I receive exclusive deals via e-mail?

Sign up for Arby’s email program by clicking Get Deals here.

How do I update my e-mail preferences?

On any latest e-mail from Arby’s, simply click "update your profile" at the bottom of your email.

How do I sign up for texts?

Text your zip code to 272-97 on your mobile phone to receive exclusive deals via text.

How do I unsubscribe from e-mails?

You can unsubscribe from Arby’s emails by clicking "unsubscribe” at the bottom of the email.

How do I redeem my emailed coupon?

If there is a QR Code with your emailed coupon, ask the cashier to scan it at time of checkout. If there is not a QR Code, show the emailed coupon to the cashier at participating Arby’s restaurants.

Do I have to print the e-mail to redeem the offer?

No. Simply show the coupon on your mobile phone to the cashier.

Why aren’t I receiving Arby’s e-mails?

Please check your spam or junk folder and add [email protected] to your safe sender list.

I signed up to receive Arby’s emails but didn’t receive anything. What should I do?

It is possible you might have already signed up for Arby’s emails. If you’re already signed up, you will receive an error message when you attempt to sign up again.

How do I unsubscribe from text messages?

Reply STOP to your latest text message from Arby’s or text the word STOP to 272-97.

Mailed Coupons
Why don’t I get coupons in the mail when I live right down the street from a restaurant?

Every Arby’s Restaurant operator chooses if they’ll distribute coupons and where they mail to. If you are not receiving coupons in the mail, but would like to, please contact your local restaurant manager to inquire about their specific program.

Can I be added to the mailing list for Arby’s coupons?

Arby’s uses a third-party mailing company to distribute our flyers along with other advertisers. Unless you live in the geography where coupons are being mailed, we cannot add you to the distribution.

Why didn’t I get coupons in the mail this month?

Not every operator distributes coupons every month. Check with your local restaurant to inquire when they plan to distribute coupons in your zip code.

What if I no longer wish to receive these mailed coupons?

The mailer is not sent out by Arby’s but by a third-party distributor. Please contact the mail package vendor (noted on the outside pages) to be removed from their distribution.

No coupons are mailed to me, but I’d still like to receive coupons. How can I get some?

You can visit our website at Arbys.com and sign up to receive coupons emailed to you.