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Real Estate, Construction & Design
Arby’s has expert teams to help our franchisees with the site selection, build out, and interior design process. We also maintain a state-of-the-art mapping system that provides them with up-to-date competitor and demographic data.
Your architect will be able to use the set of standard Arby’s plans that we provide for your restaurant’s building design, layout, and equipment package. Arby's construction project managers assist franchisees with our building requirements and can make recommendations on potential contractors in your area.
Throughout the development process, members of our dedicated team are available to answer questions about building your new Arby’s restaurant.
Training
We provide strong restaurant training and support programs to our franchise owners. The Management Training Program teaches the basics of working in and managing an Arby’s restaurant. It covers product preparation, frontline and drive-thru customer service, facilities management, shift management, managing food and labor costs, and many other facets of restaurant management and operations.
Restaurant Operations
The Operations Services department is comprised of restaurant veterans eager to share their Arby’s experience and technical knowledge. This group serves as a resource for all operations procedures, quality assurance, and food safety. They also continually refine our operating systems to reflect the changing nature of our business. These systems are clearly defined in the Arby’s Operating Standards Manual, a clear, step-by-step reference for operating your business.
Periodically, members of our field team will visit your restaurant to evaluate its individual performance and will offer guidance for process improvement and innovation.
Marketing
Arby’s® Marketing Department develops the marketing strategy and annual marketing calendar for the brand. To do this, the marketing team implements primary research, innovative product development, break-through advertising, national marketing, field marketing, impactful merchandising and packaging design.
The Marketing Department is a membership corporation, AFA Service Corporation (AFA). Members include the Arby’s operating companies and Arby’s domestic licensees. While Arby’s Restaurant Group provides general managerial responsibility for the day to day operations of AFA, the AFA Board of Directors, made up of Arby’s domestic franchisees, approves the annual budget and the marketing plan.
With this relationship, each franchise operator has a significant, mutually beneficial relationship with AFA. AFA recommends marketing and strategic direction based on critical input and guidance from each franchise operator. The result is innovative menu offerings, profitable sales, and brand growth.
ARCOP, Inc.
ARCOP, Inc. is a non-profit purchasing cooperative formed in 1978. Its two primary missions are to manage costs through consolidated purchasing efficiencies, and to ensure continuity of supply through strategic supply chain management while minimizing obsolete inventory.
ARCOP contracts for frozen foods, dry groceries, branded paper products, beverages, operating supplies, as well as distribution services. Contract prices are strictly monitored to ensure that our distributors are charging ARCOP members the ARCOP negotiated pricing. Savings achieved through ARCOP services are passed along to franchisee and company stores through lower product costs.
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